Refund and Returns Policy

At Teesmo, we strive to provide you with high-quality products and excellent service. However, if you are not completely satisfied with your purchase, we are here to help. Please read our return policy below to understand how returns, refunds, and exchanges work.

Eligibility for Returns

Ready-Made Products:

Returns are accepted within 7 days of delivery.
Items must be unused, unwashed, and in their original condition with tags intact.
A valid proof of purchase (order confirmation email or receipt) is required.

Custom-Designed Products:

Custom-designed products are non-returnable unless:
The item has a manufacturing defect.
The item was damaged during shipping.
There is a printing error not matching the approved design.

Brand Creation Orders:

Bulk orders are non-returnable unless they meet the conditions for custom products listed above.
How to Request a Return

Contact Us:

Email us at returns@teesmo.com or call/ Whatsapp +94 774110065 within the return window.
Provide your order number and a brief explanation of the issue.

Send Photos (if applicable):

For damaged or defective products, please attach clear photos showing the issue.

Return Authorization:

Once your return request is approved, we will provide you with a Return Authorization Number and instructions for shipping the item back.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or damaged.
We recommend using a trackable shipping method to ensure your return reaches us safely.
Refunds

Inspection Process:

Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria.

Refund Processing:

Refunds for eligible items will be processed within 7 business days of approval.
Refunds will be credited to your original payment method.

Non-Refundable Fees:

Shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you wish to exchange a product (e.g., for a different size or color), please follow the return process above and place a new order for the desired item.
Exceptions
Items that are worn, washed, or altered are not eligible for returns or exchanges.
Returns requested beyond 7 days of delivery will not be accepted.
Need Assistance?

If you have any questions or concerns about our return policy, please feel free to contact us:

Email: returns@teesmo.com
Phone/ Whatsapp: +94 774110065
Live Chat: Available on our website.

We’re here to ensure your satisfaction and make the return process as smooth as possible.